Privacy Policy
Privacy Policy
LaptopBuddy respects your privacy. This Privacy Policy explains how information is collected, used, shared and protected when you use laptopbuddy.co.in, create an account, place an order, submit an enquiry or use our services.
1. Information We Collect
We may collect your name, email address, phone number, password in securely stored form, billing/shipping address, order information, payment transaction information, refund information and information you submit through the Contact Us form.
2. Technical Information
We may automatically receive technical information such as IP address, browser/device type, operating system, pages visited, date/time and basic website usage information.
3. How We Use Information
Information may be used to create and manage accounts, process orders and payments, arrange delivery, provide support, handle returns/refunds, respond to enquiries, send transactional notifications, reset passwords, prevent fraud, improve services and comply with applicable law.
4. Payments
Online payments may be processed by Cashfree or Razorpay. The selected gateway may receive information necessary to process the transaction. LaptopBuddy does not intentionally store your UPI PIN, banking password, card PIN or complete confidential payment credentials. We may retain transaction IDs, payment status, gateway order IDs and refund status for order management.
5. Contact Enquiries
If you submit the Contact Us form, we may store your name, email, phone, subject, message and submission time so that we can respond and maintain customer-support records.
6. Email and Notifications
We may send order confirmations, payment confirmations, shipping/order updates, refund updates, password-reset messages and contact-enquiry acknowledgements. Email delivery may use an SMTP or other email service provider configured for LaptopBuddy.
7. WhatsApp and Telephone
If you contact us by telephone or WhatsApp, information exchanged may be used to respond to your request. Third-party platforms are also subject to their own policies. Never share OTPs, UPI PINs, passwords or banking credentials with anyone claiming to represent LaptopBuddy.
8. Cookies
We may use cookies and similar technologies for login sessions, shopping cart functionality, security, preferences, performance and analytics. Browser settings can be used to control cookies, although disabling them may affect website functionality.
9. Sharing of Information
Necessary information may be shared with payment gateways, courier/logistics providers, hosting providers, email/communication providers, security/fraud-prevention providers and technical service providers. Information may also be disclosed when required by law, court order or lawful government request. LaptopBuddy does not sell customer personal information to third parties for their independent commercial use.
10. Data Security
We use reasonable technical and organisational measures to protect personal information from unauthorized access, misuse, loss, alteration and disclosure. No internet transmission or electronic storage method can be guaranteed to be completely secure.
11. Data Retention
Information may be retained as reasonably necessary for providing services, completing transactions, maintaining accounts, processing returns/refunds, resolving disputes, preventing fraud and meeting legal, tax, accounting or regulatory requirements.
12. Your Choices
Subject to applicable law, you may contact us to request correction or deletion of personal information where applicable. Where processing is based on consent, applicable law may provide a mechanism to withdraw consent.
13. Third-Party Services
LaptopBuddy may link to or use third-party services such as payment gateways, courier services and communication platforms. Their own terms and privacy policies apply to their processing.
14. Children's Privacy
LaptopBuddy is intended for general consumers and does not knowingly seek personal information from children where collection is prohibited by applicable law.
15. Changes
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.
16. Contact
For privacy questions or requests, please use the Contact Us page on laptopbuddy.co.in.